Stuart Farman,
PHE Service Manager

1) Tell us a little bit about your current position with OSSO and career experience.

I joined the business in 2021 and my role is PHE Service Manager. My operational duty is the day-to-day running of our service centre and managing the PHE team and service offering for our clients. Before starting at OSSO I had worked in PHE and other heat transfer equipment maintenance for more than 15 years, so I have seen all there is to see in the space!

2) Tell us a bit more about the PHE service centre and how it has allowed you to add more value for clients.

The advantages provided by the service centre were a key motivation for me when I joined OSSO. It provides us with the capabilities to provide customers with a full in-house service offering in a purpose designed space. We can take on units of any size, carry a significant collection of spare parts for customers, and work on, repair and recondition any sort of heat exchanger. All of this means we can offer customers across the north of Scotland with an unmatched service because of the centre’s location and our efficient ability to maintain, repair and replace equipment when required.

3) How does OSSO provide a first-class service to customers? We're fully compliant with ISO standards and can supply, install and maintain all sorts of OEM and non-OEM equipment for our customers. As a team we’ve worked hard to look at how we can make our supply chain as strong as possible. We have done our due diligence – working closely with suppliers to ensure we are providing customers with the best quality equipment and parts.

Preventative maintenance has become a key advantage of our offering too. We take into consideration our four main pillars – Assess, Inspect, Repair and Maintain. When we initially speak to customers, we make a custom plan for scheduled maintenance for each location and track all units, so we can keep an exact trail on how units are performing and when they need to be replaced. This means we can stay one step ahead of maintenance needs and keep customer operations running exactly as they should be without unexpected shutdowns.

When emergencies do happen, we offer a “round the clock” rapid repair and replacement service to get things back up and running for customers with minimum lost production.

4) Tell us about the team you lead.

Between the team, we have decades of PHE maintenance experience and there really aren’t any issues we haven’t seen before. You won’t find a more experienced or knowledgeable team anywhere. This means that we can provide customers with our expertise and advice on how to get the most out of their PHEs and ensure they have the best maintenance for their needs. I’m a people person, so being able to speak to customers and provide them with consultation and expertise is one of the most important and enjoyable parts of my job.

5) What kinds of sectors do you predominantly work with?

We take on all sorts of customers, no matter the sector, size or scale and provide the same level of service and consultation. With our geographic advantage, we work closely with several distilleries across Scotland as well as several energy companies. We also work closely with oil and gas customers, food and drink, marine and power.

Click here to learn more about our PHE Service Centre and maintenance offering.